www.palpableads.com, hereinafter referred to as “PalpableAds”, is owned and operated by Palpable Ads, Rajendri Nagar, Lane no #2, Sai Niwas, Aanad Park, Vadgaonsheri, Pune- 411014 hereinafter referred to as “Palpable Ads”, “We”, “Our”, and “Us”.
Our Platform and the Services are not available to a person below legal age to form a legally binding contract. With specific reference to the data protection of the children, by using our Services, you represent that you are not a minor. In the event, if we notice a minor accessing our Platform and/or the Services, we may delete his/her information immediately without any prior notice. If you are a company, you represent that the personal information of the representative you are sharing with us is being shared with the due authorization of that representative. Please note that you shall hold us harmless in the case of any dispute and legal actions that may be instituted by your representative in connection with the sharing of his or her personal data.
Types of Information Collected By Palpable Ads:
Personal information of the Individual Users and the Representatives:
At the time of registration:
If you log in to your account using your social media profile:
If you subscribe to our newsletters or access to our support:
You may also share your personal information if you subscribe to our newsletter, send us a communication, or seek any technical support. In the event, if you subscribe to our newsletter, we collect your e-mail id and name. In the event of a technical support, you share your email id and contact details with us. Depending on the nature of the issue, we may request you to provide some additional information such as print-screen of the issue, your IP, internet service provider details and data speed.
Payment details or financial information:
With specific reference to payment details, please note that we do not store your card details. The bank statement can be stored by us for as long as you are registered with us. All the payments are processed through third party payment gateways such as PayU or PayPal and Payonner . All these third party payment gateways use Secured Socket Layer (SSL) technology to keep your bank and card details away from any unauthorized access and use. The payment gateways may, however, store some information that is necessary to process the refunds, cancellations or chargeback. In the case of refunds and cancellations, the payment is credited back to the bank account or the card through which the payment was made by a user. The payment gateways may store the transaction ids to identify the transactions done by you and process the refunds.
From other sources:
We may receive your information from some other sources. These sources include our partner companies, associates, affiliates, advertisement companies or other independent third parties. You can also use our Services through any of our affiliate partner websites. In the event, if you use our Services through our affiliate partners, they can also collect your personal information and then share it with us.
We may facilitate onsite and offsite communication facility. We allow our users to enquire about the availability of the Services, expected timeframe, quotes, and issues etcetera. A user may also enquire about his past activities, payment status or cancellation requests depending on his need. Please note that we may collect information such as the date and time of communication, duration and the details of the person who has spoken. We may access the communication to review the contents you have shared such as alternate contact details or any specific issue that you have mentioned.
Apart from your personal information, we also collect some non-personal information from you. The non-personal information cannot be used to identify you as an individual. Error logs, your IP address, analytics report, crash reports are some of the examples of the non-personal information that we collect from our users. Any Information collected from you, excluding the information which can be used to identify you as a living individual, is the non-personal information. These are mainly logs and reports that do not identify you individually. We may also collect some non-personal information through questionnaires or surveys targeted to our users. Our partner companies may also collect the non-personal information from you and share them with us.
Use and Disclosure:
Services: The information, such as your full name, address, contact details, web address etcetera, is required to manage our Services for you. Your personal information helps us in getting in touch with you, understand your requirements, identify the issues if any, provide help support, rectify technical difficulties, manage user sessions, and complete our Services in line with the agreed terms.
Registration: Your personal information is used to manage your profile on the Platform. The data provided at the time of registration is referred to as the registration data. We also use your registration data to authenticate your account.
Communication: We use your contact details to correspond with you in connection with our Services and your activities on the Platform. We may also send you the details of the best offers or the deals that might interest you. We can send a communication to you in connection with:
Your activities on the Platform: You will receive communication form the Platform at the time you crate your profile or register yourself. You will keep receiving the communications in connection with your activities, for example, change in password or update in your profile information etc.
Our products and Services: You may receive a communication from the Application concerning any change in our product and the Services. Please note that the term product has been used to refer all the products or the services that might be available to the users through the Platform.
Changes made to the Platform: We keep improving our Platform to suit the needs of the users. We may send you a communication in case we make any change to our Platform.
Your responses: Whenever you respond to a communication, we may update you on its status.
Issues raised by you: We respond to the issues raised by our users. You may receive a communication from the Platform if you have raised any issue with us.
Suspension or deactivation of your account: You will receive communication from the Platform if your account is suspended or deactivated for any reason whatsoever.
Offers, sale and discounts: Sometimes we may communicate with you to share the offers or the deals that might interest you.
Payment status: We may send you a reminder if the payment is pending. We will also issue confirmations in this connection. You may also contact you in case of withdrawals.
Legal proceedings: We may contact you in connection with any legal proceeding in which you might be a party.
Surveys: We may send you questionnaires and surveys either directly or through the third party service providers.
Your reviews and content: You may receive our communication in connection with your reviews and contents that you upload on the Platform.
Analytics: Your personal and non-personal information is also used to do some back-end calculations like managing traffic on our website, developing updates, managing our user sessions, remembering preferences, developing the solution to the issues encountered by our users, and do an analysis of the logs to form an opinion about the possible updates etc. We may use thirds party tools or analytics software to automatically collect and use certain non-personal data that does not directly enable us to identify you.
Product development, referral, and marketing: Your personal and non-personal information is used to manage ads, share the commission or referral charges with the third parties. Your reviews and experience shared on the forums can be used to market our Services.
In our Portfolio: We reserve the right to use the name of your company in our portfolio and name you as our client. Further, we also reserve the right to show on our Platform, the reviews and the testimonials.
Market research: Your personal and non-personal information can be used to do the market research. We may send you some questionnaires or surveys to seek your opinion on our products and Services. We may use the market research reports in developing and improving our Platform and the Services.
In addition to the foregoing, we can use your information, inter alia, in report generation, analytics, decision making, preparing questionnaires and surveys, internal management and administrative work, improving content, offering discounts, processing cancellation requests, processing refunds, identifying your interests, managing tasks, setting up timelines, autosuggestions, search result generation, lead generation, granting special offers, and promotions etcetera.
Disclosure of your information:
Your information (including personal and non-personal) is shared with our team members or independently hired experts who perform the services on our behalf. However, please note that no information is share without obtaining a legally binding confidentiality agreement with such independent experts. Furthermore, we have adopted strict data handling guidelines so as to ensure all unauthorized hands are away from your information. Our team members or the experts need your information to know more about you, your website, identify the volume of the work, setup a timeline, develop a project milestone, prepare a flowchart, and develop a list of requirements etc.
Third party service providers such as the payment gateways, surveyors, telecallers, and rating websites shall also know your information in case we appoint them. Payment gateways need to know the transaction id and card details to process the payment, refunds or chargeback. Telecallers need to know your information such as your contact details to get in touch with you in connection with customer Services. We may also hire independent customer service providers or technical Services providers. The customer service providers may contact you in connection with any technical issue you might be experiencing. We may also share certain non-personal information with the third party websites or ad agencies from where you were redirected to our website. Please note that we may avail the Services of ad agencies for promotions to serve ads on our behalf.
Your information may be shared with the auditors, accountants, lawyers or other staffs of Palpable Ads in course of the business. The auditors may need to know your information at the time of auditing. The accountants may need to know your information at the time of entering a transaction or finalizing the accounts. Similarly, a lawyer shall have the access to your information in cases of a dispute with Palpable Ads.
We may share your information with our group companies specifically in connection with our Services. Our group companies may further contact you in connection with the Services that might interest you.
Enforcement: Please note that we do not sell or trade upon the personal information of our users. In certain circumstance, we may need to disclose your personal information in response to a writ or court orders. We may also disclose your personal information to the government, court, police, or other law enforcement agencies if it is required by them in connection with detection of a fraud or criminal activities. The disclosure of your personal information shall be done in good faith that the information requested under this section is reasonably required by the requesting party.
We retain the information provided by you for as long as you are registered with us. We shall retain the information for the time necessary to carry out our Services unless a longer period is required. We may retain your personal information for a longer period of time in case of disputes of any nature whatsoever until their resolution. The hirers or the freelancers may retain your information too.
You may request us to delete your personal information from our server by sending a letter in writing at the address posted on our website. We may request you to provide a self declaration or an affidavit in this connection. Once your personal information is deleted, your registration with us shall stand canceled automatically. We may retain the copy of such requests to meet the legal obligations.
Once you cancel your registration with us and/or delete your account, your personal information shall be deleted from our server. However, certain information such as the reviews and ratings, and the some of the non-personal information may still be retained by us. You understand and agree that complete removal of your reviews, ratings or forum postings may not be feasible for us.
Palpable Ads uses Google analytics to understand and manage the traffic on the Platform. We may also use third party service providers to run analytics on our Platform as part of our strategic planning to improve its efficiency and user satisfaction. Analytics functions are mainly based on the non-personal information and are basically of analytical nature. However, if so needed, we shall also use your personal information for analytical studies. The analytics forms part of our business analysis, operations, business intelligence, product development, optimization, and marketing.
Cookies, Beacons, and Tracking:
The session cookies are very important for us to help ensure you use our Platform easily. The session cookies identify you as one user when you browse through different pages of the Platform. If we do not have session cookies, the Platform will recognize you as a new user on each different page you go through. You may also be asked to provide same information again and again in absence of the session cookies. The session cookies are temporary. They are used to track your activities on our Platform and manage our user sessions. They remember the pages you have visited and allow you an easy navigation. The session cookies are automatically deleted at the time you close your browser.
The permanent cookies remain in your system for as long as you do not delete them. However, if they reach their expiry date before you delete them manually, they get removed out of your system or the mobile device automatically. They are also called the persistent cookies because they persist in your system for a longer period of time. We use the permanent cookies to remember your information and settings. They can also store your password if you click on the option “remember password”. The permanent cookies also remember your language selection, preferred theme, bookmarks, menu preferences, or favorites. The permanent cookies make the use of the Platform convenient by allowing an easy login when you visit the Platform in future.
We use four types of cookies on our website. They are i) Technical Cookies; ii) Functional Cookies; iii) Analytics Cookies and iv) Commercial Cookies
Technical Cookies: The technical cookies help us manage our Platform in a better way. Since our Platform contains multiple pages, including the user registration page, we need these functional cookies to establish coordination between these different functions.
Functional cookies: The functional cookies remember your preferences such as country, language selection, and currency. They also remember your user id and password if you have saved them.
Analytics Cookies: These cookies are used for our backend calculations and analysis. In order to serve our users best, Palpable Ads continuously tries to improve its website, application and the Services. Using analytics cookies, Palpable Ads understands and manages the traffic on its Platform. Further, the analytics reports are used in understanding a technical issue and developing a solution or updates.
Third party cookies: Third party websites may install cookies on your system or mobile device. You are requested to read their cookie use policy before visiting or availing any of their Services. We do not own or control the third party websites, and therefore, we do not control the cookies transferred and the information collected by a third party website. The third party websites such as payment gateways may also install cookies on your system or mobile device.
We use web beacons to understand the traffic pattern on our website. The web beacons are also known as the pixel tags. The pixel tags can be used to identify whether a user has visited us directly or through a hyperlink/advertisement. This helps in improving our user’s experience on the website.
In order to remove the permanent cookies from your system, you need to delete them manually. If you are using:
Mozilla Firefox, please visit about:preferences#privacy and then click on clear your recent history> cookies> clear now.
To delete or disable the cookies from other browsers, you may visit the settings and select the most appropriate option.
With specific reference to third party advertising, we use third-party service providers to serve ads on our behalf across the internet and sometimes on our Platform. These third parties may include our associate or partner companies and third party ad network service providers. They may collect anonymous information about your visits to our website, and your interaction with our products and Services. The information under this section is collected with the help of the cookies installed on your storage or device. They may also use information about your visits to this and other websites to target advertisements for goods and Services. This anonymous information is collected through the use of a 'pixel tag', which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information. These third party websites can also install cookies on your storage or device at the time you click on the advertisement you are interested in. Please note that we do not have control over these third party cookies.
The third party ad serving agencies collect the non-personal information from your visit and interaction with the website to target ads. These third parties may collect device id, MAC address, hardware type, operating system information, browser information, unique identifiers in browser cookies etcetera. We may also participate in the system where non-personal information collected with the help of cookies is shared with third parties to target ads. These third parties may categorize the information on the basis of various factors.
Third Party Terms:
How Do We Protect Your Personal Information?
Where Do We Store Or Process Your Personal Information?
Your information or data is stored by Palpable Ads, Rajendri Nagar, Lane No #2, Sai Niwas, Aanad Park, Vadgaonsheri, Pune-411014. If you are accessing our Platform from any location other than India, you understand that your information shall be transferred to India for processing. With specific reference to our Associates collecting and storing your personal information, please note that the Associates will store your personal information at the place of their establishment.
You Can Access and Update Your Information:
You can opt out of certain communications that you receive. These communications contain an opt-out link. You may click on the opt-out link to submit your request. Please note that you may continue to receive the prescheduled communication during the opt-out request processing period. Further, please note that you cannot opt out of the communications that are made in connection with your activities on the Platform and our Services etc. You may opt out of our Services by canceling your registration or deleting your account as well. Further, you may also write to us at the email address given below in the case of any difficulty.
Contact and Dispute Resolution: